Privacy Policy

 

Soul Professional understands that you care about how your information is used and shared, and we appreciate your trust that we will handle it carefully and responsibly. This notice describes our privacy policy. By visiting loja.soulprofessional.com.br, you accept the practices described in this Privacy Policy.

 

Collection and Storage of Information by Soul Professional

The information we obtain from customers helps us personalize and continuously improve your experience at Soul Professional. Below are the types of information we collect.

 

Information You Provide to Us

We receive and store any information you enter on our website or provide to us in any other way.

 

We use the information you provide for purposes such as responding to your requests, personalizing your future purchases, improving our stores, and communicating with you.

 

Automatic Information

We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and obtain certain types of information when your browser accesses loja.soulprofessional.com.br or advertisements and other content provided by or on behalf of Soul Professional on other sites.

 

Mobile

When you download or use applications created by Soul Professional, we may receive information about your location and mobile device, including a unique identifier for your device. We may use this information to provide location-based services, such as ads, search results, and other personalized content. Most mobile devices allow you to disable location services.

 

Email Communications

To help us make emails more useful and interesting, we generally receive a confirmation when you open an email from Soul Professional, if your computer supports this capability. We also compare our customer list with lists received from other companies in an effort to avoid sending unnecessary messages to our customers. If you do not wish to receive emails or other mail from us, please adjust your email notification preferences in My Account.

 

Information from Other Sources

We may receive information about you from other sources and add it to our account information.

 

Cookies

Cookies are unique identifiers that we transfer to your device to allow our systems to recognize your device and provide functions such as one-click purchasing and personalized recommendations.

 

The "Help" function in most browsers contains instructions on how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable all cookies at once. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on settings or visiting the manufacturer's website.

 

Since cookies allow you to take advantage of some essential Soul Professional functions, we recommend keeping them enabled. For example, if you block or otherwise reject our cookies, you will not be able to use any Soul Professional products or services that require you to log in.

 

Information Sharing

Customer information is an important part of our business, and our business does not involve selling this information to third parties. We share information only as described below and with our parent company and subsidiaries that it controls.

 

Affiliated Businesses We Do Not Control

We work closely with affiliated businesses. In some cases, these businesses may operate stores on Soul Professional or sell offers to you through Soul Professional. In other cases, we operate stores, provide services, or sell product lines jointly with these businesses. You will be able to tell when a third party is involved in your transactions, and we share customer information related to those transactions with the third party.

 

Third-Party Service Providers

We employ other companies and individuals to perform functions on our behalf. Examples include order fulfillment, package delivery, postal mail and email delivery, data analysis, marketing assistance, search results and links (including paid listings and links), credit card payment processing, and customer service. They have access to the personal information necessary to perform their functions but may not use it for other purposes.

 

Business Transfers

As we continue to develop our business, we may sell or buy stores, subsidiaries, or business units. In such transactions, customer information is typically one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise). Additionally, in the event that Soul Professional or substantially all of its assets are acquired, customer information will naturally be one of the transferred assets.

 

Protection of Soul Professional and Others

We release personal and account information when we believe it is appropriate to comply with the law, enforce or apply our Terms of Use and other agreements, or protect the rights, property, or safety of Soul Professional, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. However, this does not include selling, renting, sharing, or otherwise disclosing customers' personal information for commercial purposes in violation of the commitments outlined in this Privacy Policy.

 

Secure Purchase

A data encryption process prevents transmitted data from being captured or even altered during its journey between the user’s browser and the website they are interacting with, ensuring a secure purchase.

 

All data and information obtained from browsing our website are securely stored in our database and used only in accordance with the terms outlined in this Privacy Policy.

 

It is important to note that no security system is infallible, but the most common fraud and security breaches can be avoided with simple and highly effective precautions. Therefore, always keep an updated antivirus program, use internet firewalls, and be cautious when opening emails you receive to avoid installing malicious programs or clicking on infected or fraudulent links. Always verify the destination address before clicking by checking the status bar in your browser.

 

Customer Options

If you do not wish to receive emails or other correspondence from us, please adjust your email notification preferences in My Account. (Please note that even if you choose not to receive emails from Soul Professional, we still reserve the right to send you emails regarding changes to our Terms of Use and other internal policies, such as this Privacy Policy. We encourage you to review the revised versions of our internal policies whenever we send an email to you. If you do not agree with the revised terms, you should not access or use the services offered by the Soul Professional website.)

 

The "Help" function in most browsers contains instructions on how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable all cookies at once. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on settings or visiting the manufacturer’s website.

 

Since cookies allow you to take advantage of some essential Soul Professional features, we recommend keeping them enabled. For example, if you block or otherwise reject our cookies, you will not be able to use any Soul Professional products or services that require you to log in.

 

Terms of Use, Notifications, and Revisions

If you choose to visit Soul Professional, your visit and any privacy-related disputes will be subject to this Notice and our Terms of Use, as well as the application of Brazilian laws. If you have any concerns about privacy at Soul Professional, please contact us with a complete description of your issue, and we will try to resolve it.

 

Our business is constantly evolving, and our Privacy Policy and Terms of Use may also change. We may send periodic email reminders about our notifications and conditions, but you should frequently check our website for recent updates. If you do not agree with the revised notifications and conditions, you should not access or use the services offered by loja.soulprofessional.com.br or the Soul Professional app.

 

Unless stated otherwise, our Privacy Policy applies to all information we have about you and your account. However, we rely on the commitments we make and will never make substantial changes to our policies and practices in a way that provides less protection for customer information collected in the past without the consent of affected customers.

 

Examples of Collected Information

Information You Provide to Us

You provide most of the information when you search, purchase, post, participate in a contest or survey, or communicate with customer service. For example, you provide information when you:

 

Search for a product;

Place an order on Soul Professional;

Provide information in My Account;

Communicate with us by phone, email, or other means;

Respond to a survey or fill out a form to participate in a contest;

Use our services;

Submit reviews and ratings.

As a result of these actions, you may provide us with information such as:

 

Your name, address, and phone numbers;

Credit card details;

Information about recipients of purchases, including addresses and phone numbers;

Content of reviews and emails sent to us.

Automatic Information

Examples of information we collect and analyze include:

 

The Internet Protocol (IP) address used to connect your computer to the Internet;

Login credentials;

Email address;

Password (Customer passwords are encrypted. Our employees have no access to this information.);

Computer and connection details, such as browser type, version, and time zone settings;

Browser plug-in types and versions;

Operating system and platform;

Purchase history;

The full Uniform Resource Locator (URL) clickstream, including pages visited before, during, and after browsing our website, along with timestamps;

Cookie numbers;

Products you viewed or searched for;

The phone number used to contact our customer service center.

We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data in certain parts of our website to prevent fraud and for other purposes.

 

During some visits, we may use software tools such as JavaScript to measure and collect session information, including:

 

Page response times,

Download errors,

Visit duration on specific pages,

Interaction data (such as scrolling, clicks, and mouse movements),

Methods used to leave a page.

Additionally, we collect technical information to help identify your device for fraud prevention and diagnostic purposes.

 

Mobile Devices

Most mobile devices provide users with the ability to disable location services. These controls are usually found in the device's settings menu. If you have questions about how to disable location services on your device, we recommend contacting your mobile carrier or your device manufacturer.

 

Information from Other Sources

Some examples of information we may receive from other sources include credit service history data, which we use to help prevent and detect fraud.